They're a joke
I used it for so long and had so many great reviews and they deleted my account saying I had another when I did not. Come to find out, they deleted my mom's account too, saying I ran both?? So only one person in a family can have an account? They're customer service is terrible and honestly such a joke. They hit you with automated messages and threaten to not release payments. You'll love it at first, but just wait. Ps don't bother emailing, calling, or FB messaging them, they don't reply.
I haven’t made any sales yet, so I can’t give this a full 5 stars solely because I have not experienced the transaction/payment process of this app for myself just yet.
However, this app seems very neat so far. I love that we can ship our items rather than meet up like most marketplace apps. I enjoy several features, such as the mini pricing calculator during the listing set up. It’s let’s you know exactly what you’re going to receive in profits with the fees and shipping included. I also like how much traffic I’m getting to my profile, with the ability to see how many views and likes my items are getting.
My only complaint so far is the shipping of first class, which is a little pricey. I’m also a sellar on another platform, and my items normally ship for a lost less given the weight of the item. However, I’m unfamiliar with how the “ship with your own label” works so far, so I’d rather play it safe with the prepaid label. Perhaps a small guide on how to use your own labels would be helpful.
I would like to see a few features added. Firstly, when choosing a category for your listing, a pop up of suggested categories appears. While this is certainly helpful, I already know my routine categories and it’s a little tedious having to close this each time it pops up to go about my usual way. I’d like to see a feature where we can disable/enable this if we so chose to.
My other suggestion would be a bulk editor for the little things maybe, such as editing multiple tags. All my listings have common tags and I’d like to be able to remove/add/edit them without having to do it one by one.
Ultimately, I’m enjoying this app, both as a potential seller and buyer, and I’m looking forward to seeing what else Mercari has to offer!
UPDATE (7-16-18): So after making a few sales, there are a few things I don’t really like. Like others, I’m not too keen on the wait for my funds to be released. Especially when I need to make a quick and urgent buck to make ends meet. Another thing, I really dislike that in order to transfer your funds to your bank, it needs to be over $10. Anything less, there is a $2 fee. I made a $10 sale, but with the fees, I was left with $9 that I couldn’t deposit. So I got tired of waiting for another sale and purchased something. I currently have $2 in my Mercari account that I cannot deposit. And it’s been there for about a month. I really wish they would just get rid of this feature and allow us to deposit whatever amount of funds we have.
I’m a buyer and the changes are awful. Saved searches are gone, maybe I’m missing something here? Deleting the app after my current purchases are processed.
The update helped!
I am about DONE selling on this app. I got flagged by someone that THINKS I am trying to sell an unauthentic Gucci bag. I have TWO purses that are high end listed and my stuff is 100% authentic and paid for in the actual store. I find it funny that they haven't flagged the others that blatantly sell FAKE MAKEUP, BAGS AND JORDANS. I am DONE with that app.
The update worked for a while but now it's back to what it was although it doesn't take 7 mins to load rather 1 minute or 2. however I love the app I sell MANY items on here and it's a very fast easy transaction. I prefer it way over eBay or Poshmark.
I do not know if it's just on my end however whenever I open the app it takes about 5-7 minutes for the pictures of items for sale to show up. I I my see price and detail of an item but not the actual pictures. Is it because I refuse to update apple software? It's very annoying.
First time user
Great first experience!
Fast. Efficient. User friendly!!!
Definitely will use again!!!
MERCARI PLZ READ THIS!
*Please NOTE when something is done about a few easy things that would be easy to add or change, I will gladly change my review to all 5 stars as I have been otherwise happy accept for a few things that NEED to be changed to make this easier for sellers to sell & provide customers w/a better shopping experience!
PROS: I've been selling on this app for awhile now & for the most part I really like it. I love that the fees they take from sales are VERY reasonable. As long as you are truthful, accurate in your descriptions & have your own good pics, provide xllnt customer service you'll be fine. When in doubt join FB groups, they are very helpful for sellers to learn all sorts of things & contact Mercari support if you can get ahold of them for help.(This will be difficult, read on)
CONS: MERCARI THIS IS WHAT YOU NEED TO FIX!
1- Please implement a way for sellers to organize their sales page so it doesn't look like an unorganized mess of random items! Do you realize people would buy more if they were able to see "like items" w/"like items"?
You've fixed listings so we can now move our photos around in which ever order we want, why can't you do the same for our sales page? Make it so we can move our listings around, drag & drop them so they are in a somewhat organized manner!! Or create a feature that automatically categorizes our listings automatically when we list them, just like you do for the entire site, do the same for each sellers sales page.
Or do something because it is impossible to keep things organized when you have over 600+ listings & growing, things are being bought & relisted all the time! Trying to relist this many items daily or even weekly just to keep them in some kind of order is impossible & a HUGE waste of valuable time, a luxury many don't have due to other life responsibilities.
Help us sell better! I can't tell you how many times I've had customers tell me they didn't realize I had so many of a certain category of items because they were not all together, some were together, then the others were mixed randomly w/all kinds of other items. These customers would have purchased more had they known I had more! Many customers DO NOT scroll all the way thru sellers with hundreds of listings or more, so they are missing out on seeing items because if the unorganization.
It would help everyone, including you, if sellers had an easy way to organize their sales page so when a customer clicks on it they can easily see all the women's, men's or kids clothing is separately organized together, all the jewelry is together, all makeup & beauty items together, all video games together, all home goods together, all electronics together, all shoes together, etc & so on! Even categories within categories would be super helpful but at least start w/some way for sellers to easily organize their listings together!
2- Implement an option for customers to bundle or make a bundle request or offer. So many new buyers end up buying things separately having to pay separate s/h for each item. Its really bad when the items a buyer has bought are very small or lightweight & several of these items could easily be shipped in 1 box for 1s/h fee + save sellers time & $$!
3- Your customer service is not good. Sellers should be able to contact you under any circumstance & not have to be directed to a bunch of pre answered questions that have NOTHING to do w/what a seller may need immediate help with! This effects the customers too!
For the love of GOD please add an option for sellers to contact you under any circumstance if they can't find the answer w/your pre answered questions that most of the time are of no help unless a seller is Brand New & is still learning how things work. *This is useless for all longtime seasoned sellers.
Because you don't have this it forces sellers to find an option or topic that has NOTHING to do w/their issue just so they can get in contact with you. This can add a delay in getting the appropriate type of help one needs because the only way to contact you was by picking a topic that has nothing to do w/what we may need your help with. This too effects buyers if the issue involves a buyer.
Also, you need to give more than 500 characters or more space for a seller to describe their urgent or unique issue, especially when it takes up 1/2 the space to explain the reason we're contacting you has nothing to do w/this topic, it was just the only way to get in contact w/you!
4- The new shipping options are awful. You may have been trying to save or make more $$ off shipping by this new change BUT 1st Class Shipping takes FOREVER & by taking away PRIORITY MAIL you have forced sellers to have to spend more money on shipping supplies as we can no longer use the free Priority Mail boxes from USPS & you are making the customer wait much longer to get their order. This has also forced many sellers to raise their prices to cover the extra expense, hence effecting sales.
Fed Ex is awful. They are slow & mishandle boxes all the time! This also has forced sellers to spend more $$ to send items that need to be boxed. AND on top of all this Fed Ex will NOT pick up boxes from your home unless you pay them to & the fee is ridiculous.
*So for all of your disabled sellers who cannot jump in the car or have no transportation, to drop off a box at a Fed Ex location that will even take boxes, you have done a huge disservice too. This also effects buyers. And for what, to save $.05??
Please bring back the Priority Mail option!
I do hope you read this & actually do something about all of or some of this. Most of these things are easily done & again would help all of us, YOU, your HARD WORKING sellers & all your FAITHFUL BUYERS!
Fix some of this & I will gladly rewrite & re rate my review because I do like Mercari a lot, you just need better organization, tools for sellers & hire a few people in your customer service department!
Actually the best
Takes a reasonable percentage of sale and does things like covering the cost of a first time shipment mistake- awesome app
Received my item seller was super nice. Way better site than other ones I’ve tried.
Overall good app. I love the messaging feature and the offer button. However, the limitations on offers kind of defeat the purpose of the offer button; I should be able to offer any amount. I also get a lot of unnecessary notifications, like “it’s been awhile since you’ve been on the app,” so I had to turn my notifications off. Other than that, the app is great and helpful!
Its a cool app but i shouldnt have to wait three days to get approved to get my money when the buyer goes MIA. Also i shouldnt have to wait a whole week for my money to be deposited in my bank account. Im selling stuff obviously because i need the money. Smh